1. Who we are Llama.Energy is a service provided by AP Venture 1 SL, based at Ronda de Sant Pau, 47, Eixample, 08015 Barcelona, Spain. We operate primarily through WhatsApp to help users save on their electricity bills by analyzing consumption and switching contracts. By continuing to use our service via WhatsApp, you consent to the processing of your data as described in this policy.

2. What data we collect We collect personal and usage data to provide our services. This includes: – The information contained in the electricity bill you share with us – Messages exchanged via WhatsApp – Information you provide in the WhatsApp conversation.

3. Why we collect your data We use your data to: – Analyze your energy consumption – Recommend and execute better energy contracts – Communicate with you via WhatsApp and email – Issue invoices and manage your subscription – Improve our services.

4. Legal basis for processing Your data is processed on the basis of your consent when using our service, and in some cases to fulfill a contract (e.g., when switching providers on your behalf).

5. How we store and protect your data We store your data securely using encrypted systems and follow technical and organizational measures to prevent unauthorized access, misuse, or loss.

6. How long we keep your data We keep your data as long as you use our services or until you request deletion. Some data may be retained to comply with legal obligations or to resolve disputes.

7. Your rights You have the right to access, correct, delete, or restrict the processing of your data. You can also withdraw your consent at any time. To exercise these rights, contact us via WhatsApp or at customers@llama.energy.

If you believe your data protection rights have been violated, you have the right to file a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos – AEPD).

8. Data sharing We may share your data with energy providers strictly for the purpose of executing contract switches or managing billing. We do not sell your data.

9. International data transfers We operate in Spain and do not transfer your data outside the EU.

10. Contact For questions or to exercise your rights, contact us at customers@llama.energy or via WhatsApp at +34 662 36 56 44.