Llama.Energy is a service provided by AP Venture 1 SL, with registered office at Ronda de Sant Pau, 47, Eixample, 08015 Barcelona, Spain. We mainly operate via WhatsApp to help users save on their electricity bills by analyzing consumption and managing contract switching. By continuing to use our service via WhatsApp, you consent to the processing of your data as described in this policy.
We collect personal and usage data to provide our services. This includes:
We use your data to:
Your data is processed based on your consent when using our service and, in some cases, for the performance of a contract (e.g., when switching provider on your behalf).
We store your data securely using encrypted systems and follow technical and organizational measures to prevent unauthorized access, misuse, or loss.
We retain your data while you use our services or until you request deletion. Some data may be kept to comply with legal obligations or resolve disputes.
You have the right to access, rectify, erase, or restrict processing of your data. You can withdraw consent at any time. To exercise these rights, contact us via WhatsApp or at customers@llama.energy. If you believe your data protection rights have been violated, you can lodge a complaint with the Spanish Data Protection Agency (AEPD).
We may share your data with energy providers solely to execute contract changes or manage billing. We do not sell your data.
We operate in Spain and do not transfer your data outside the EU.
For questions or to exercise your rights, write to customers@llama.energy or WhatsApp +34 662 36 56 44.